FAQs

Once you've found an item you wish to purchase, select your size and click "add to shopping bag."

Items remain in your shopping bag for the entire time you are actively shopping on the site. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

We continuously update our website and inventory so that it reflects all items available for purchase. Occasionally, however, we may sell out of certain products. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order.

Click the "checkout" button when you are finished shopping and you will be directed to sign in to your account. If you do not have an account, you will be instructed to create one in order for us to complete your purchase. By creating an account, you will be able to move through the checkout process faster, store multiple addresses, view and track your KBLA purchases, manage your online returns and control your email preferences with ease. If you do not wish to register, you may also checkout as a guest.

We use industry standard Secure Sockets Layer (SSL) software, which encrypts all order information you submit through our Website, and we only use the last five digits of your credit card number when confirming an order. Of course, during order processing, we will encrypt and transmit your entire credit card number to the appropriate credit card company. We cannot, however, guarantee that our security measures will absolutely prevent unauthorized access to or loss of data.

S = 2/4
M = 6/8
L = 10/12

We accept Visa, Mastercard, American Express, Discover. If you are having difficulty processing payment, please contact us at: info@katiebrownla.com

Prices displayed on the website are exclusive of taxes. If you are shopping within the USA, sales tax will only be charged on orders shipped to the states of New York or California. Taxes are calculated at the time of checkout by Ship-to Address zip code. Sales tax is not charged when purchasing a gift card.

Once you have submitted your order, we have limited ability to make modifications. Please contact customer service as soon as possible with any requests as we are unable to make modifications or cancellations after we have started the shipment process.

Once your order has been shipped, you will be sent a shipping confirmation email including the tracking number for your package. At this point your order status will be updated to "complete" and you can track your package.

Here at Katie Brown Los Angeles there is nothing more important to us than you, our beloved customer, being 100% happy with the product.  If you are not completely thrilled, we are happy to take it back and exchange it for something else, or give you a refund.

Location:

44 W. Broadway, Suite 220

Eugene, Oregon

97401

 

Thank you so much for being a part of the KBLA family.